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FREQUENTLY ASKED QUESTIONS AND POLICIES

BRANDING AND CUSTOMISATION

BRANDING SERVICES

We do not offer custom packaging or branded packaging

HOW TO ORDER STICKER/LABELS AND CARDS

​ Make your order on our website

  1. Choose the dimensions you require

  2. Select Quantity ( Minimum order for stickers/labels is 20. Cards are sold in packs of 10 )

  3. Send us your custom Artwork in PDF format on our Whatsapp number after placing your order. (+263 7 16786 540)

  4. Lead time is 48 hours. No deposit is required. We will let you know once order is ready.

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Terms and Conditions

*Shade variation in color is expected

WHAT ARE YOUR DELIVERY AND SHIPPING OPTIONS?

We only offer delivery service in Harare, Zimbabwe.

We do not ship internationally.

Delivery time frame is within 24 hours from the time your order was placed. This excludes weekends and public holidays.

DELIVERY FEE

​Delivery fee is charged from our dispatch zone in greendale to your location. This is a one way fee only

0 - 10 km      -       $5

10 - 15 km     -      $7

15 - 20 km    -      $10

20 - 30 km   -      $15​

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept cash on delivery/collection, Ecocash USD.

Please make sure you have exact amount as change can be a problem.

If change is required please notify us well in advance.

WHERE IS YOUR STORE LOCATED?

Please note we are an online store and therefore we have no physical store.

However pick ups/collections can be arranged on appointment only at Keswick Close, Kamfinsa.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Please note that we DO NOT accept refunds, returns or exchanges.

If your order is booked for delivery and you want to cancel your order, please do so before driver has been dispatched.

Once the driver  has been dispatched you can NO LONGER cancel or alter the order as we use an independent courier and this incurs extra charges.

Return of non-defective standard stock to our dispatch area must be at the customer's transport expense.

We do not accept returns or refunds on custom orders, items on sale or any other products that are not standard stock 

SAMPLES AND SAMPLE VIEWING

We do not sell samples, We do not offer sample viewing. For better appreciation of our products, please take a look at our online gallery which shows real unedited images of our products. Further description of each product is given under each product, this includes, dimensions, colour options, minimum order quantity, material etc.

AUTO CANCELLATION

For orders that are placed for pick up/collection, we only keep your order for you for 48 hours from the time the order way placed. If we do not receive payment or order is not collected during that time we will automatically add the items back into our stock.

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